Refund Policy

DIGITAL PRODUCTS

No refunds are available for any digital products, as these are downloadable resources and are therefore not able to be returned.

If you have any queries regarding your order, please contact sales@farahraja.com for support.

MERCH

Unfortunately, we are not able to issue refunds or exchanges as each item is made to order.

We highly recommend you check the sizing guide and additional information available, prior to purchasing your order.

Damages and issues
Please inspect your order upon receipt and contact us immediately on sales@farahraja.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In instances where items are delivered defective, damaged or an incorrect item has been received, we will require proof of this to ensure your refund or exchange can be approved.

If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

If your exchange is approved, we will reconfirm your details with you before sending out a new item.